Refund policy

Exchange Policy

We don't offer refunds or returns but we offer exchange. We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Within 7 days if a customer raises the exchange request, we deliver the product within 7-10 working days after approving the exchange.

To start an exchange, you can contact us at frugalcarts@gmail.com. Please note that exchanges will need to be sent to the following address:
G-9, Sector-11 Noida, Uttar Pradesh -201301

Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at frugalcarts@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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How Exchanges Work

The fastest way to ensure you get what you want is to request an exchange for the item you have, and once your exchange is accepted, we will process the new item for you.